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FAQs

Namastream  is a online streaming software service similar to Netflix. For the Functional Fitness Classes and Online Library you will pay a monthly recurring fee for these services. There is no long term obligation or commitment and these services can be canceled at any time.

Namastream will also host the Private Virtual Sessions for Individual Appointments, however individual appointment payments and scheduling will be managed through our MindBody software.

MindBody is the business software used for payments and scheduling for all individual appointments.

 

All individual appointments will be conducted on the Namastream Virtual Studio. Clients will receive an individualized link to access their appointments and uploaded content.

You could use the same username for both MindBody and Namastream, however these two services are separate to one another. Namastream is for all streaming services and payment for Functional Fitness Classes, and MindBody is used for payment of all individual appointments (even though the current sessions are hosted on Namastream).

Enter your email address on the login page and click ‘Forgot Password?’ If the password reset link does not work you most likely joined utilizing your Facebook or Google account. Try these again to see if they work. If you would like to switch your email and password (instead of using your social login) contact support@namastream.com.

The prompt to input this may be slightly different depending upon if you are accessing Namastream with your phone, iPad, or computer. Before you enter your payment information, look for the header that says ‘Order Summary’ and you should see a link that says ‘I have a coupon code’. Click, enter the coupon code and press ‘Check’. The discount should be reflected. Proceed to entering the payment information and ‘Purchase Product’.

  • Make sure you have a username and password
  • Try from a computer, not a phone or laptop
  • If on phone turn off the WiFi if you aren’t connected to a full WiFi (example: hotspot or Xfinity)
  • Make sure you are using the correct promo code for the correct product
  • Still not working? Email us

If you are logged in, go to ‘Products’ under ‘My Products’ and you’ll see your purchases. Click ‘View Product’ and navigate to ‘Included Content’ to begin viewing your videos.

Nope! All videos will be streamed. Namastream supports Chrome, Firefox, Safari, and Internet Explorer. Whichever browser you prefer, please use the most up to date version available to ensure that everything on the site works smoothly.

  • If you are trying to play a video and it is continually buffering, try the following:
    • Stop any other files from downloading
    • Close any websites that might be constantly updating
    • Close messaging apps that might be slowing your computer down
    • Close everything else down and only have Namastream running
    • If you are using WiFi, public hotspots might be slowing things down; try on your own network for better results
    • If non of these work, please contact Namastream tech support at support@namastream.com

We’re sad to see you go, but we understand.

  • Log into Namastream and go to ‘My Account’ and then ‘My Purchases’. From the dropdown menu, select ‘Cancel’.
  • Cancel at any time with the videos and content being accessible for the remainder of the billing cycle
  • You can resubscribe at any time

We recommend this program to all new clients looking for medical and corrective exercise programming.
In order to determine the best plan of action would be best for you we first need to get to know you and understand what your goals and limitations might be, and we also need to  see how you move in everyday functional movements.
Through our musculoskeletal screening we will take you through several movement screenings including; posture, ranges of motion testing, balance, and flexibility.
Recommendations as to next steps will be discussed following the screening and clients will have access to the full uploaded session with notes on Namastream.

Within 24 hours we will be in touch via email to schedule your 60 minute appointment with a Medical Exercise Specialist. Within this email we will include a link to complete the health questionnaire and registration for the Namastream account. This link and account will be what you will use to access the appointment and all other uploaded content and materials. We recommend that you bookmark that link to accessibility for future appointments.

Absolutely. Your information is kept strictly confidential within in a secure documentation system. Our staff provides only necessary information to your health care professionals in an effort to collaborate on your behalf to ensure the best plan to get you back to better movement health.

All are welcome! We are proud to be a female owned business that respects and values everyone as their own individuality. We pride ourselves on creating a safe environment where everyone can thrive and be their best version of themselves.

Please refer to our Terms & Conditions page for information on our cancellation policy.

For our studio hours, please visit our Contact page. You can also view our studio hours on our Facebook page, Google, and Yelp.

A Medical Exercise Specialist is a medical fitness professional who not only works with the typical client looking to improve their health and fitness level; but he or she also has knowledge and skills to work with clients with a wide range of medical conditions.

Medical Exercise Management

The Medical Exercise Specialist manages the client’s condition through exercise. Understands related anatomy and pathology and how exercise impacts the condition and how they can manage the clients condition through exercise. We can work with the source of the injury or dysfunctional movement to retrain the faulty movement pattern, restore overall muscle movement balance, and prevent re-injury.

We do not diagnose or treat any medical conditions. We manage medical conditions and associated muscular imbalances with exercise. 

We specialize in a number of common orthopedic conditions including osteoarthritis, joint pain/injury, and back, hip, shoulder, and neck pain.

Common conditions we see:

Soft Tissue Medical Conditions                                                                              

  • Piriformis Syndrome
  • Lumbar Strain/Lumbar Disc Herniation
  • Cervical Strain/Disc Herniation
  • Osteoarthritis
  • Rheumatoid Arthritis
  • Impingement Syndrome
  • Illio-Tibial Syndrome (IT Band Syndrome)
  • Patello-Femoral Syndrome
  • Spinal Stenosis
  • Facet Joint Syndrome
  • Spondylolithesis
  • Spondylosis
  • Carpal Tunnel Syndrome

Post Rehabilitation Surgical Procedures 

  • Cervical Fusion
  • Cervical Laminectomy
  • Lumbar Fusion
  • Lumbar Laminectomy
  • Total Hip Replacement
  • Total Knee Replacement
  • ACL/MCL Repair
  • Meniscal Rehabilitation

Anyone who is medically stable can participate in the medical exercise or post rehabilitation program. Medically stable implies that your condition is no longer considered acute or in need of medical attention. If you are unsure whether or not you qualify please consult with your doctor.

You do not need a referral, however often you can submit the appointments rendered through your insurance company or write it off as a medical expense for reimbursement with the written referral from a licensed physician.

We do believe that communication with your healthcare professionals are valuable and important. Our assessments and monthly reassessments will be sent to your team to collaborate and provide you with the best outcomes for success.

At this point the healthcare system does not reimburse for Medical Exercise or Post Rehabilitation programs. We do have clients that have used their FSA or HSA for our services or have submitted their records of appointments to their insurance companies for direct reimbursement. This would depend upon your individual plan.

Payment for Athena services are due at or before your scheduled appointment. A active credit card or checking account is maintained on file in our secure Mindbody software system.

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